Effective Date: 01-01-2026
Welcome to the website of VICTORIA FURNITURES LIMITED ("Company"). These Terms and Conditions govern your access to and use of our website, purchases made through our online store, visits to our showroom, and any related services provided by the Company.
By accessing or using this website, creating an account, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you should not use this website.
1. About Us
Victoria Furnitures Limited is a company incorporated under the laws of the Republic of Kenya and operates an online furniture retail business together with a physical showroom. We offer furniture, home décor, accessories, and related products for residential and commercial use.
2. Eligibility
To place an order through this website, you must have the legal capacity to enter into a binding contract under Kenyan law.
Where you are purchasing on behalf of a business or organization, you warrant that you have authority to bind that entity.
3. Website Use
You agree to use this website only for lawful purposes.
You must not:
- use the website for fraudulent or unlawful activities;
- interfere with the operation or security of the website;
- upload viruses, malware, spyware, ransomware, or other malicious software;
- attempt to gain unauthorized access to our systems, servers, customer accounts, or databases;
- use automated software, bots, or scraping tools to extract website content without our written consent;
- impersonate another person or misrepresent your identity.
Any unauthorized access to or interference with our information systems may constitute an offence under the Computer Misuse and Cybercrimes Act, No. 5 of 2018, and may be reported to the relevant authorities.
4. Products
We endeavor to ensure that all product descriptions, photographs, specifications, dimensions, prices, and availability displayed on the website are accurate.
However:
- colors may vary depending on your screen settings;
- natural materials such as wood, leather, marble, stone, cane, and fabric may exhibit natural variations;
- dimensions are approximate and may be subject to manufacturing tolerances;
- product availability is subject to stock levels.
Images displayed on the website are intended for illustration purposes only.
5. Pricing
Unless otherwise stated, all prices are quoted in Kenya Shillings (KES).
Prices may be exclusive of:
- Value Added Tax (VAT);
- delivery charges;
- installation or assembly charges;
- other applicable fees.
The final amount payable will be displayed before your order is confirmed.
We reserve the right to correct pricing errors before accepting an order.
6. Orders
An order submitted through the website constitutes an offer to purchase.
An order is not accepted until:
- payment (or the required deposit) has been successfully processed where applicable; and
- we issue an order confirmation.
We reserve the right to decline or cancel an order where:
- products are unavailable;
- pricing errors occur;
- fraud is suspected;
- payment cannot be verified;
- the order breaches these Terms.
Where payment has already been received for a cancelled order, any refund due will be processed in accordance with our refund policy.
7. Payment
We accept payment through approved payment methods displayed on the website.
Payments are processed through secure third-party payment providers. We do not store full payment card details on our systems.
8. Delivery
Delivery dates provided are estimates only.
Delivery may be affected by:
- weather conditions;
- traffic disruptions;
- supplier delays;
- public holidays;
- force majeure events.
Ownership of the goods remains with the Company until full payment has been received.
9. Click and Collect
Where available, customers may choose to collect their orders from our showroom.
Government-issued identification and proof of purchase may be required before collection.
11. Returns, Exchanges and Refunds
We are committed to complying with the Consumer Protection Act, No. 46 of 2012.
Where products supplied are defective, unsafe, materially different from the description provided, or otherwise fail to meet statutory consumer guarantees, customers may be entitled to repair, replacement, refund, or other remedies available under Kenyan law.
Products may not be eligible for return where:
- they have been used beyond what is reasonably necessary for inspection;
- they have been damaged after delivery due to misuse or negligence;
- they have been altered by the customer;
- they are custom-made or specially ordered unless defective or otherwise required by law.
Refunds, where applicable, will be processed using the original payment method unless otherwise agreed.
12. Promotions and Discounts
Promotions, promotional codes, vouchers, and discounts are subject to specific terms and may be withdrawn or amended without notice.
Unless expressly stated, promotions cannot be combined.
13. Intellectual Property
All content appearing on this website, including text, graphics, product descriptions, logos, photographs, software, trademarks, videos, and website design, is owned by or licensed to the Company.
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without our prior written consent.
14. Customer Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.
15. Limitation of Liability
To the fullest extent permitted by Kenyan law, the Company shall not be liable for indirect, incidental, special, or consequential losses arising from the use of this website or any delay in the supply of products.
Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including liability arising under the Consumer Protection Act or for fraud, gross negligence, or personal injury.
16. Privacy
Our collection and processing of personal information is governed by our Privacy Policy.
17. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, industrial action, civil unrest, pandemics, governmental restrictions, or interruptions to utilities or communications.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any dispute arising out of these Terms shall be subject to the jurisdiction of the courts of Kenya, without prejudice to any statutory rights available to consumers.
19. Changes to these Terms
We may amend these Terms from time to time. Updated versions will be published on this website and become effective upon publication unless otherwise indicated.