Privacy Policy

Last Updated: 10/12/2025

1. Introduction

This Privacy Policy explains how VICTORIA FURNITURES LIMITED (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit our website, make a purchase, or interact with our services.
We are committed to complying with the Kenya Data Protection Act, 2019 and all relevant regulations.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Data We Collect

We may collect the following types of personal data:

A. Information You Provide

Full name
Phone number
Email address
Delivery address
Billing information
Account login details
Support inquiries and messages

B. Automatically Collected Data

IP address
Device type
Browser type
Pages viewed
Cookies and tracking data
Location-based information (approximate)

C. Transaction Data

Order details
Payment method (no card numbers stored)
Delivery and fulfilment records

3. How We Use Your Data

We use your information for the following purposes:

To process and deliver your orders
To manage your account
To send order confirmations and updates
To improve our website and customer experience
To provide customer support
To run marketing campaigns (with your consent)
To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

Consent – for marketing and optional features
Contract – to fulfil your purchases and provide services
Legal obligation – compliance with tax, accounting, or regulatory laws
Legitimate interest – fraud prevention, service improvement

5. Sharing Your Data

We do not sell your personal data.

We may share your information with trusted third parties, including:

Payment processors (e.g., MPESA, PayPal, Visa/Mastercard)
Delivery and courier companies
Marketing tools (e.g., email automation platforms)
Hosting and cloud service providers
Government authorities where required by law

All third parties are required to handle your data securely.

6. Data Storage & Security

We store your data securely using:

SSL/HTTPS encryption
Secure servers
Strong password protocols
Access controls and monitoring
Regular security audits

While we take all reasonable steps to protect your data, no online system is 100% secure.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyse website usage
Run targeted marketing campaigns

You can manage cookies through your browser settings.

8. Data Retention

We retain your personal data only as long as necessary for:

Legal and accounting purposes
Order fulfilment
Customer support
Business records

You may request deletion at any time (see Section 10).

9. Children’s Privacy

We do not knowingly collect data from children under 18 years.
If you believe a minor has provided us data, contact us immediately.

10. Your Rights

Under the Data Protection Act, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion (“right to be forgotten”)
Withdraw consent
Object to certain types of processing
Request data portability

To exercise these rights, contact us at: [Your Email Address]

11. International Data Transfers

If we transfer data outside Kenya, we ensure adequate safeguards are in place in compliance with the Data Protection Act.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page with a new “Last Updated” date.

13. Contact Us

For questions, requests, or complaints about this Privacy Policy, contact:

VICTORIA FURNITURES LIMITED