Victoria Furnitures offers collection, standard delivery and express delivery options, subject to product availability, order size and delivery location.
Collection
Orders may be collected from our Westlands Showroom only.
Customers will be contacted once their order is ready for collection. Please wait for confirmation from our team before visiting the showroom.
The customer or authorised representative may be required to provide:
- The order confirmation or invoice
- Valid identification
- Written authorisation where someone else is collecting the order
Customers are responsible for arranging a suitable vehicle and ensuring that products are safely transported after collection.
Victoria Furnitures will not be responsible for damage that occurs after an order has been collected and handed over to the customer or their appointed transporter.
Free Standard Delivery
Eligible orders within Nairobi qualify for free standard delivery within 3–5 working days.
The delivery period begins once:
- Full payment has been received
- The order has been confirmed
- The products are available and ready for dispatch
- All delivery information has been provided
The estimated delivery timeline may vary depending on:
- The size and quantity of the order
- Product availability
- The delivery location
- Access to the premises
- Assembly or installation requirements
- Public holidays and circumstances beyond our control
Large, bulk or project orders may require a longer delivery period. Our team will confirm the estimated timeline after reviewing the order.
Express Delivery
Express delivery may be available within Nairobi for an additional fee of KES 3,000.
Where approved, express delivery will normally take place within 48 hours after payment and order confirmation.
Express delivery is subject to:
- Product availability
- Order size and quantity
- Delivery location
- Vehicle and delivery-team availability
- Access to the premises
- Assembly and installation requirements
Large, bulky, multi-item or project orders may not qualify for the standard express-delivery service or fee.
Where the order requires additional transport, labour or handling, Victoria Furnitures will confirm the applicable delivery charge and timeline before dispatch.
Payment of the express-delivery fee does not guarantee delivery within 48 hours until the request has been reviewed and confirmed by our team.
Deliveries Outside Nairobi
Delivery outside Nairobi may be arranged at an additional cost.
The delivery charge and estimated timeline will depend on:
- The destination
- The size and weight of the order
- The number of products
- Transport and handling requirements
- Whether assembly or installation is required
A delivery quotation will be provided before the order is dispatched.
For some locations, Victoria Furnitures may use an approved third-party transporter. Where this applies, the customer will be informed in advance.
Product Availability
Delivery timelines apply to products that are currently in stock and available for dispatch.
Specially sourced, customised and made-to-order products will have separate lead times, which will be communicated when the order is placed.
Where an order contains both available and unavailable products, the customer may choose to:
- Wait until the full order is ready for delivery
- Request separate deliveries, subject to additional delivery charges
Delivery Access
Customers are responsible for ensuring that the delivery location is accessible and suitable for the furniture being delivered.
Before placing an order, customers should confirm that the products can fit through:
- Doorways and entrances
- Corridors
- Staircases
- Lifts
- Loading areas
- Other access points
Customers must inform Victoria Furnitures in advance where:
- Delivery is to an upper floor
- There is no working lift
- Access is restricted
- Special handling is required
- Parking or loading access is limited
- Furniture must be carried a long distance from the delivery vehicle
Additional charges may apply for difficult access, extra labour, special equipment, waiting time or other requirements that were not disclosed before delivery.
Victoria Furnitures will not be responsible where a product cannot be delivered or installed because it does not fit through the available access points.
Delivery and Assembly
Where assembly is included or arranged, our delivery team will assemble the products at the agreed location.
Customers should ensure that:
- The delivery area is clear and accessible
- Construction or renovation works have been completed
- The floor and surrounding areas are protected where necessary
- A responsible person is present to confirm the product location
Additional charges may apply where the delivery team is required to move existing furniture, clear the space or return at another time.
Receiving and Inspecting Your Order
The customer or an authorised representative must be available to receive the order.
The products should be inspected at the time of delivery. Any visible damage, missing items or incorrect products should be reported to the delivery team before they leave and recorded on the delivery documentation.
Damaged, defective, incomplete or incorrectly supplied products must also be reported to Victoria Furnitures within 24 hours of delivery.
Photographs and proof of purchase may be required when reporting an issue.
Missed and Failed Deliveries
Where delivery cannot be completed because:
- No one is available to receive the order
- The customer provided an incorrect or incomplete address
- Access to the premises is unavailable
- The product cannot fit through the available access points
- The customer requests a change after the delivery team has been dispatched
The customer may be charged an additional redelivery fee.
Any second delivery will be scheduled subject to the availability of the delivery team.
Delivery Delays
Victoria Furnitures will make reasonable efforts to deliver orders within the stated timelines.
However, delivery dates are estimates and may be affected by circumstances outside our reasonable control, including traffic, weather, vehicle breakdowns, supplier delays, public holidays, road closures or other unforeseen events.
Where a significant delay occurs, our team will contact the customer and provide an updated delivery estimate.
Changes to Delivery Details
Any request to change the delivery address, date or contact person should be submitted before the order is dispatched.
Changes requested after dispatch may result in an additional charge or delay.
Contact Us
For delivery, express delivery, collection or shipping enquiries, please contact Victoria Furnitures and provide your order or invoice number.
Our team will confirm the applicable option, estimated timeline and any additional charges before dispatch.