Victoria Furnitures does not offer cash refunds or refunds to the original payment method for change-of-mind returns.
Where a return is approved for a valid reason, Victoria Furnitures may issue a credit note that can be used toward another purchase.
To qualify for consideration:
- The return request must be submitted within 7 days of delivery or collection.
- The item must be unused, undamaged and in its original condition and packaging.
- The customer must provide valid proof of purchase.
- The product will be inspected before any return or credit is approved.
- Return transport costs will be covered by the customer unless the item was delivered damaged, defective or incorrectly supplied.
- Delivery, assembly and installation charges are non-refundable.
Returns and credit notes are not normally available for:
- Change of mind after the product has been assembled or used
- Customised or specially ordered products
- Clearance, display or final-sale products
- Products damaged through misuse, poor handling or incorrect assembly
- Products returned without their original packaging or proof of purchase
Where an item is delivered damaged, defective, materially different from its description or incorrectly supplied, the customer should notify Victoria Furnitures within 48 hours of delivery.
Depending on the circumstances and following inspection, Victoria Furnitures may arrange a repair, replacement, exchange, credit note or another appropriate remedy.
Nothing in this policy limits any rights or remedies available to customers under applicable Kenyan consumer-protection law.