FREQUENTLY ASKED QUESTIONS

Yes we deliver and we also provide full installation services! We offer free deliveries within Nairobi for all orders above 50,000 KES. Orders under 50,000 KES and those outside Nairobi are subject to a transport fee. Other terms and conditions may apply.

All deliveries will be completed between 9am and 4pm from Monday to Friday and 9am to 12pm on Saturday.

We aim to deliver your products within 5 working days, however if you require your order to be expedited, please give us a call on 0770 876 140.

We have a highly skilled team of over 30 technicians to ensure all the furniture is assembled as it should be.

Absolutely, Victoria Furnitures has two fully equipped manufacturing facilities where we customize furniture to suit your designs and requirements. However, some imported items come in a standard size from abroad and cannot be customized fully. Please call us on 0770 876 140 for any assistance regarding your custom order.

Yes, you can visit any of our outlets located here. We have put stringent measures to ensure the safety of both our customers and our staff. However, if you’re uncomfortable leaving your home you can video call us on 0770 876 140 and we’ll walk you through the items we have.

Yes and it is fully stocked we are located on Mombasa Road, Victoria Courts Building, 2nd Floor, please call us on 0735 294 925 if you need assistance in getting the direction.

We offer warranties on all our products however can be of differing periods. Please call for warranty details for a particular product on 0770 876 140.

All items that are on our website and our social media pages are tax inclusive.

We are working on enabling our customers to order online. In the meantime, you can request for a quotation from the website. Our experienced team will contact you within 24 hours with a quote from which you can proceed to order.

Yes we do! We have very creative and highly skilled designers. We charge a consultation fee which will be deducted from your furniture order. Please call us on 0770 876 140 for more details.

The Company has a NO REFUND policy and will only issue a credit note of equal value, less any collection, and administration charges.

If an item needs to be returned at your request, carrier costs and restocking fees will be charged (restocking fees vary depending on the situation). Returns are only accepted within 7 days of receipt and ready to assemble products cannot be returned once they are assembled. The product must be in original packaging and re-sellable condition in order to be returned.  Please call 0770 876 140 and a Customer Service Representative will assess your situation.

VAT Refunds are done upon submission of all the relevant documentation.

We accept cash, MPESA payment, credit card, and cheques. All cheques must clear before delivery can be made. Our MPESA Buy Good Till Number is 704 171

We are open from on weekdays Monday to Friday and due to Covid-19 from 8:00am to 4:00pm. On weekends we’re only open on Saturdays from 9:00am to 1:00pm.

Yes we do – please visit https://www.victoriafurnitures.com/financing/ for more details. Alternatively visit our financing partner at aspira.co.ke